We are currently seeking an experienced and dedicated Head of IT Workplace - Team Lead to join our team! The ideal candidate will have a strong background in troubleshooting client systems, a passion for PCs, and a commitment to delivering outstanding service to our customers.

Key Responsibilities

Team Leadership: Assume the role of Team Leader for the IT Helpdesk, providing guidance and mentorship to support staff, ensuring the efficient resolution of technical issues.
First Line Support: Take charge of first-line support responsibilities, addressing and resolving challenges related to our digital workplace, Teams rooms, and printer solutions promptly.
Digital Workplace Management: Oversee the smooth operation of our digital workplace, ensuring that all systems and applications are functioning optimally.
Teams Rooms and Printer Solution: Manage and troubleshoot technical aspects of Teams rooms and printer solutions, ensuring seamless functionality for our team.

Qualifications And Experience

Previous experience of daily IT help tasks.
Knowledge and proficiency in tickets systems, working with flows, forms, automation, approval, traceability, troubleshooting, patch management, and IT security.
Hands-on experience with client installations, Autopilot, Intune, Entra ID, AD (Active Directory), and effective communication practices.
Familiarity with on-boarding, off-boarding, change of role processes, and experience working as a scrum master or team leader.

TF Bank values a diverse workforce, fostering a better working environment and promoting creativity. We know that good ideas can come anytime and anywhere and therefore we encourage everyone to contribute and be innovative. If you enjoy being where the action is, and want to make a difference, you will feel at home with us. We want you to enjoy working with us and therefore we offer benefits such as flexible working remotely, morning fika every day, sometimes even Friday cake, and fitness allowance.

TF Bank AB (publ)

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Head of IT Workplace - Team Lead