We are currently looking for an Senior Technical IT Support Specialist for our office in Gothenburg, Sweden to join an international environment with a team of like-minded system experts in a leading edge expanding software company.

The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.

Position Responsibilities:

Become an authority on several production system installations in terms of managing the technical aspects of the applications.
Participate in ongoing implementation projects
Provide advanced technical support for flight and crew planning and related products, in relation to the Service Level Agreement(s)
Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
Work with System requirements with internal and external stakeholders
Potentially be on roster (24x7 standby) every fourth to fifth week. Additional compensation and additional time off are regulated.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite a few days a week. At the moment 2-3 days per week. This is at the hiring team’s discretion and could potentially change in the future.

Basic Qualifications (Required Skills/Experience):

5 or more years in software development or advanced technical support role
Strong knowledge in Python language
Strong knowledge of Unix and/or Linux
Strong knowledge with shell scripting
Experience with AWS
Good knowledge in version control systems such as Git and Mercurial
Fluency in English language

Preferred Qualifications (Desired Skills/Experience):

8 or more years in software development or advanced technical support role
Particular interest in technical problem solving
Strong programming skills
Databases (Oracle or Postgresql)
Knowledge of Kubernetes is beneficial
Messaging systems such as Activemq
Customer relationship experience is advantageous
Highly responsible, able to take ownership of issues
Strong technical & analytical aptitude
Able to work independently and within a team

Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Show Sponsorship: Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.

Join us if you want to:

Get professional skills development with our virtual learning tools and platforms (Digital Campus, LinkedIn Learning, Degreed, EdX, Enterprise Mentoring, and Communities of Excellence & Practice)
Broaden your experience in international projects, technical workshops and hackathons
Participate in employee recognition program (Boeing PridePoints)
Have Private Medical Insurance (Skandia)

Jeppesen Systems AB jobs

Senior Technical IT Support Specialist