Join Our Team as Head of IT Service Management
Are you a strategic leader with a passion for IT Service Management? Do you thrive in dynamic environments where your expertise can shape the future of technology services? We are looking for a Head of IT Service Management to lead and transform our IT service delivery and operations.
The Role
As the Head of IT Service Management, you will be responsible for overseeing the IT service management function, including ITIL processes, service delivery, and continuous improvement initiatives. Your leadership will be crucial in driving the strategy, design, and implementation of best-in-class IT services that align with our business objectives. You will collaborate closely with your peers in Development, Operations and Infrastructure, and our various partners.
Key Responsibilities:
- Lead ITSM Strategy: Develop and implement a comprehensive IT Service Management strategy that supports the organization's goals.
- Service Delivery Management: Ensure the delivery of high-quality IT services across the organization.
- Process Optimization: Lead initiatives to enhance ITIL processes, including Incident, Problem, Change, and Service Level Management.
- Team Leadership: Build and manage a team of ITSM professionals, fostering a culture of continuous improvement and innovation.
- Stakeholder Engagement: Collaborate with senior leadership and key stakeholders to align IT services with business needs and drive customer satisfaction.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery and operational efficiency.
- Budget Management: Oversee budget, ensuring cost-effective solutions while delivering high-quality services.
Qualifications:
- Proven Experience: 8+ years of experience in IT Service Management, with at least 3 years in a leadership role.
- Strong Knowledge of ITIL: Deep understanding of ITIL frameworks and their application in a large-scale IT environment.
- Leadership Skills: Demonstrated ability to lead and inspire teams, manage change, and drive strategic initiatives.
- Problem-Solving Ability: Strong analytical skills with the ability to identify issues, propose solutions, and implement improvements.
- Excellent Communication: Strong interpersonal skills with the ability to communicate complex IT concepts to both technical and non-technical audiences.
About Intrum
As a multi-award-winning, market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, operating in 20 countries across Europe. We have more than 10,000 experienced employees in our group.
We are a forward-thinking organization committed to innovation and excellence. Our IT team plays a critical role in supporting our business goals, ensuring seamless technology experiences for our internal teams and customers.
Why Intrum?
- Working for us means working for the international market leader. This not only sounds great but also means collaborating with the best people, the most exciting clients, the latest market innovations, and the highest ethical standards.
- Our business is about helping others. We assist individuals in debt to get out of difficult situations and help companies get paid so they can grow, employ, and prosper. This, in turn, positively impacts the entire economy. You become an essential part of this circuit with us, giving your job at Intrum a deeper meaning, regardless of your role or title.
- Play a key role in transforming our IT service management and making a tangible impact on the organization.
We Offer:
- A challenging, exciting, and developing position in an international company with growth ambitions.
- Highly motivated and skilled co-workers globally.
- Being part of a supportive culture where effort counts.
- Opportunity for professional growth and development.
Location:
Stockholm or Gothenburg. Travelling will be required.
Are you curious and have questions? You're welcome to contact the primary recruiter for more information about the application process. Only applications received through our online system and in English will be considered.
