**YOU MUST BE A CITIZEN OF THE EU OR EEA OR HAVE VALID WORK PERMIT TO WORK IN SWEDEN.
Job Description
Do you have a passion for gaming and IT operations? As a part of my3Twelve team, you will have an opportunity to be a front-line IT support technician with our clients to deliver experiences that meet the needs of our customers. My3Twelve is seeking someone who has a passion for gaming and delivering front-line IT operations support.
Key Responsibilities
· Be front line for technical improvements, including desktop support troubleshooting and hardware and software issues
· Perform the IT-related tasks for the on and off-boarding process (PC build-out, dev kit setup, etc.)
· Develop and own a process for managing requests including how issues are tracked, status is communicated, and resolved
· Identify, advocate for, and implement changes for the IT helpdesk process workflows based on requirements
· Work on both tactical (day-to-day) and strategic (long-term) projects
· Learn and implement best practices from other IT pros across organizations
· Lead the effort to evaluate and recommend hardware for various disciplines
Qualifications
· IT Operations/Engineering experience
· Service-minded, positive, can-do attitude
· Experience with ITIL process-based helpdesk system
· Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems
· Experience with corporate environments: AAD, AD, Directory Services, ADO, SharePoint, etc.
· Extensive knowledge of client hardware for setup, optimization, and troubleshooting
· Knowledge of authentication issues and resolutions
· Knowledge about basic network issues and resolutions
· Knowledge of printing and common issues
Highly Recommended
· IT Operations/Engineering experience with a Game Studio
· Experience writing code/scripts in C# or PowerShell
· Experience troubleshooting client related issues in a corporate environment and the restrictions that comes with said environment
Pay: 20 000,00kr - 40 000,00kr per month
